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E 320
E 500
Contents
Problems while driving.................... 48
Parking and locking.............................. 50
Parking brake ................................. 50
Switching off headlamps................. 51
Turning off the engine..................... 51
Introduction.......................................... 9 At a glance.......................................... 19
Product information................................ 9 Cockpit................................................. 20
Operator’s Manual............................... 10 Instrument cluster................................ 22
Service and warranty information .. 10 Multifunction steering wheel ................ 24
Important notice for California
retail buyers and lessees of
Center console ..................................... 25
Upper part ...................................... 25
Mercedes-Benz automobiles.......... 11
Lower part ...................................... 26 Safety and Security ........................... 55
Maintenance .................................. 12 Overhead control panel ........................ 27 Occupant safety ................................... 56
Roadside Assistance...................... 12 Door control panel................................ 28
Change of address or ownership.... 12
Airbags ........................................... 57
Seat belts ....................................... 61
Children in the vehicle .................... 65
Blocking of rear door window
Operating your vehicle outside
Getting started................................... 29
Unlocking ............................................. 30
Unlocking with the SmartKey.......... 30
Unlocking with KEYLESS-GO*......... 32
Adjusting .............................................. 34
Seats............................................... 34
Steering wheel................................ 37
Mirrors............................................ 38
Driving.................................................. 40
Fastening the seat belts.................. 40
Starting the engine ......................... 43
Switching on headlamps................. 46
Turn signals and high beam ............ 46
Windshield wipers........................... 47
the USA or Canada......................... 13
Where to find it.................................... 14
Symbols............................................... 15
Operating safety.................................. 16
Proper use of the vehicle ............... 16
Problems with your vehicle.................. 17
Reporting safety defects...................... 18
Reporting safety defects................ 18
operation ........................................ 71
Panic alarm .......................................... 72
Activating........................................ 72
Deactivating.................................... 72
Driving safety systems ......................... 73
ABS................................................. 73
BAS................................................. 74
ESP................................................. 75
The SBC brake system.................... 77
Anti-theft systems................................ 81
Immobilizer..................................... 81
Anti-theft alarm system .................. 82
Tow-away alarm.............................. 82
Contents
Lighting.............................................. 112
Exterior lamp switch..................... 112
Combination switch ..................... 115
Hazard warning flasher ................ 115
Interior lighting............................. 116
Door entry lamps ......................... 117
Trunk lamp................................... 117
One-touch gearshifting ................ 152
Gear ranges ................................. 153
Gear selector lever position......... 154
Program mode selector switch .... 155
Accelerator position..................... 156
Emergency operation
Controls in detail ............................... 85
Locking and unlocking......................... 86
Keys ............................................... 86
SmartKey with KEYLESS-GO*......... 89
Opening the doors from the inside. 93
Opening the trunk from the inside.. 94
Opening the trunk .......................... 96
Closing the trunk............................ 96
Trunk lid emergency release .......... 97
Separately locking the trunk .......... 98
Separately unlocking the trunk ...... 99
Automatic central locking .............. 99
Locking and unlocking from
(Limp home mode)....................... 156
Instrument cluster ............................. 118 Good visibility.................................... 157
Instrument cluster illumination .... 118
Coolant temperature display........ 119
Trip odometer .............................. 119
Tachometer.................................. 120
Outside temperature indicator..... 120
Rear view mirror .......................... 157
Headlamp cleaning system* ........ 158
Sun visors .................................... 158
Rear window sunshade* .............. 160
Roller sunblind* in the rear doors 161
Control system .................................. 121 Climate control.................................. 162
the inside ..................................... 100
Seats.................................................. 102
Easy-entry/exit feature* .............. 102
Head restraints............................. 103
Multicontour seat*....................... 104
Dynamic driving seat*.................. 105
Heated seats* .............................. 107
Seat ventilation* .......................... 108
Memory function................................ 109
Storing positions into memory ..... 110
Recalling positions from memory . 110
Storing parking position ............... 111
Multifunction display.................... 121
Multifunction steering wheel........ 122
Menus .......................................... 124
Standard display menu ................ 126
AUDIO menu ................................ 126
NAVI*........................................... 128
Distronic* menu........................... 128
Malfunction memory menu .......... 129
Settings menu.............................. 130
Trip computer menu..................... 145
Setting the temperature............... 165
Adjusting air distribution.............. 166
Adjusting air volume .................... 166
Defrosting.................................... 167
Air recirculation mode.................. 167
Rear window defroster................. 169
Deactivating the climate
control system ............................. 170
Air conditioner ............................. 170
Residual heat and ventilation*..... 171
TEL menu* ................................... 147 Automatic climate control* ............... 172
Automatic transmission..................... 151 Setting the temperature............... 176
Contents
Adjusting air distribution.............. 177
Adjusting air volume .................... 177
Defrosting .................................... 178
Air recirculation mode.................. 178
Charcoal filter .............................. 180
Rear window defroster................. 180
Air conditioner ............................. 181
Roof rack ...................................... 216
Ski sack* ...................................... 216
Split rear bench seat*................... 219
Folding front passenger seat* ...... 222
Expanding the cargo area* ........... 223
Loading instructions ..................... 224
Cargo tie-down rings..................... 225
Driving off..................................... 252
Parking ......................................... 252
Tires.............................................. 252
Aquaplaning.................................. 253
Tire traction .................................. 253
Tire speed rating........................... 254
Winter driving instructions............ 254
Standing water ............................. 255
Passenger compartment............... 255
Traveling abroad ........................... 255
Control and operation of radio
Residual heat and ventilation....... 182 Useful features................................... 226
Rear air conditioning.................... 182
Power windows.................................. 184
Opening and closing the windows 184
Synchronizing power windows ..... 186
Sliding/pop-up roof*......................... 187
Opening and closing the slid-
Interior storage spaces................. 226
Ashtrays........................................ 231
Cigarette lighter............................ 232
12-V socket* ................................ 232
Heated steering wheel* ................ 233
Telephone* ................................... 233
Tele Aid*....................................... 234
transmitter.................................... 256
Catalytic converter ....................... 256
Emission control........................... 257
Coolant temperature .................... 258
ing/pop-up roof* ......................... 187
Synchronizing the
Garage door opener...................... 243 At the gas station............................... 259
Check regularly and before
sliding/pop-up roof...................... 189
Panorama sliding/pop-up roof*......... 190
Panorama sliding/pop-up roof*... 190
Solar panel*................................. 193
Driving systems ................................. 194
Cruise control .............................. 194
Distronic* .................................... 197
AIRMATIC DC (Dual Control)* ...... 209
PARKTRONIC system* ................. 212
Loading.............................................. 216
a long trip ..................................... 260
Operation.......................................... 247
The first 1000 miles (1500km)........... 248
Driving instructions ............................ 249
Drive sensibly – save fuel.............. 249
Drinking and driving...................... 249
Pedals........................................... 249
Power assistance.......................... 250
Brakes........................................... 250
Engine compartment.......................... 261
Hood............................................. 261
Engine oil...................................... 262
Transmission fluid level ................ 264
Coolant level................................. 264
Battery.......................................... 266
Windshield washer system and
headlamp cleaning system* ......... 267
Contents
Tires and wheels................................ 268
Important guidelines .................... 268
Life of tire..................................... 269
Direction of rotation..................... 269
Checking tire inflation pressure ... 269
Rotating wheels............................ 272
Winter driving..................................... 273
Winter tires................................... 273
Block heater (Canada only) .......... 274
Snow chains................................. 274
Maintenance...................................... 275
Flexible Service System PLUS (FSS
Replacing bulbs ................................. 332
Bulbs............................................ 332
Replacing bulbs for front lamps ... 334
Replacing bulbs for rear lamps .... 336
Replacing wiper blades...................... 337
Replacing wiper blades ................ 337
Flat tire.............................................. 338
Preparing the vehicle ................... 338
Mounting the spare wheel ........... 338
Batteries............................................ 343
Disconnecting the battery............ 344
Removing the battery................... 344
Charging and reinstalling the
battery ......................................... 344
Reconnecting the batteries.......... 345
Jump starting..................................... 346
Towing the vehicle............................. 348
Towing the vehicle ....................... 348
Installing towing eye bolt ............. 350
Fuses................................................. 352
Fuse box in passenger
Practical hints.................................. 287
What to do if … .................................. 288
Lamps in instrument cluster ........ 288
Lamp in center console................ 294
Messages in the display............... 295
Where will I find ...? ........................... 324
First aid kit................................... 324
Spare wheel ................................. 324
Luggage box................................. 325
Vehicle tool kit ............................. 326
Unlocking/locking in an emergency.. 327
Unlocking the vehicle................... 327
Locking the vehicle ...................... 328
Changing batteries....................... 328
Fuel filler flap emergency release 329
Manually unlocking the
PLUS) ........................................... 275
Clearing the service indicator....... 275
Service term exceeded................. 276
Calling up the service indicator .... 276
Resetting the service indicator..... 276
Setting the date for special works 278
Calling up the service data
transmission selector lever .......... 330
Opening/closing in an emergency..... 331
Sliding/pop-up roof* or
information................................... 279
Vehicle care....................................... 280
Cleaning and care of vehicle ........ 280
panorama sliding/pop-up roof* ... 331
compartment ............................... 352
Contents
Fuels, coolants, lubricants etc............ 366
Capacities..................................... 366
Engine oils .................................... 368
Engine oil additives....................... 368
Air conditioner refrigerant............. 368
Brake fluid..................................... 368
Premium unleaded gasoline.......... 369
Fuel requirements......................... 369
Gasoline additives......................... 369
Coolants ....................................... 370
Windshield and headlamp washer
Technical data ................................. 355
Spare parts service............................ 356
Warranty coverage............................. 357
Loss of Service and Warranty
Technical terms ............................... 375
Index ................................................. 381
Information Booklet ..................... 357
Identification labels ........................... 358
Layout of poly-V-belt drive................. 359
E 320/E 500 ............................... 359
Engine................................................ 360
Rims and tires.................................... 361
Same-sized tires........................... 361
Minispare wheel........................... 362
Sport package.............................. 362
Electrical system ............................... 363
Main dimensions ............................... 364
Weights.............................................. 365
system .......................................... 372
Consumer information........................ 373
Uniform tire quality grading .......... 373
Contents
Introduction
Product information
Product information
Please observe the following in your own
best interest:
We are unable to make an assessment for Mercedes-Benz original parts as well as
other products and therefore cannot be
held responsible for them, even if in indi-
conversion parts and accessories ap-
proved by us are available at your autho-
We recommend using Mercedes-Benz orig-
inal parts as well as conversion parts and
accessories explicitly approved by us for
your vehicle model.
vidual cases an official approval or authori- rized Mercedes-Benz Center where you will
zation by governmental or other agencies receive comprehensive information, also
should exist. Use of such parts and acces- on permissible technical modifications,
sories could adversely affect the safety,
performance or reliability of your vehicle.
Please do not use them.
and where proper installation will be per-
formed.
We have tested these parts to determine
their reliability, safety and their special
suitability for Mercedes-Benz vehicles.
9
Introduction
Operator’s Manual
Operator’s Manual
This Operator’s Manual contains a great
We continuously strive to improve our
Service and warranty information
deal of useful information. We urge you to product, and ask for your understanding
The Service and Warranty Information
Booklet contains detailed information
about the warranties covering your
Mercedes-Benz, including:
read it carefully and familiarize yourself
with the vehicle before driving.
that we reserve the right to make changes
in design and equipment. Therefore, infor-
mation, illustrations and descriptions in
this Operator’s Manual might differ from
your vehicle.
For your own safety and longer service life
of the vehicle, we urge you to follow the in-
structions and warnings contained in this
ț
ț
ț
ț
New Car Limited Warranty,
Emission System Warranty,
Emission Performance Warranty,
manual. Ignoring them could result in dam- Optional equipment is also described in
age to the vehicle or personal injury to you this manual, including operating instruc-
or others. Vehicle damage caused by fail- tions wherever necessary. Since they are
ure to follow instructions is not covered by special-order items, the descriptions and
California, Maine, Massachusetts, and
Vermont Emission Control System
Warranty
the Mercedes-Benz Limited Warranty.
illustrations herein may vary slightly from
the actual equipment of your vehicle.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
the operation of any equipment, your au-
thorized Mercedes-Benz Center will be
glad to demonstrate the proper proce-
dures.
(California, Maine, Massachusetts, and
Vermont only),
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized Mercedes-Benz
Center will be glad to inform you of correct
care and operating procedures.
ț
State Warranty Enforcement Laws
(Lemon Laws).
The Operator’s Manual and Service Book-
let are important documents and should be
kept with the vehicle.
10
Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
(1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
30 calender days. Written notification
should be sent to us, not a dealer, at
Mercedes-Benz USA, LLC, Customer
Assistance Center, One Mercedes
Drive, Montvale, NJ 07645-0350.
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs:
11
Introduction
Operator’s Manual
Maintenance
Roadside Assistance
Change of address or ownership
The Service Booklet describes all the nec- The Mercedes-Benz Roadside Assistance
If you change your address, be sure to
essary maintenance work which should be Program provides factory trained technical send in the "Change of Address Notice"
performed at regular intervals.
help in the event of a breakdown. Calls to found in the Service and Warranty Informa-
the toll-free Roadside Assistance number
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MER-Cedes, or Customer Ser-
vice (in Canada) at 1-800-387-0100. It is in
your own interest that we can contact you
should the need arise.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Center for service.
The service advisor will record each ser-
vice in the booklet for you.
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Cus-
tomer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure in your glove box.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used
Car" found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.
12
Introduction
Operator’s Manual
Operating your vehicle outside the USA Certain Mercedes-Benz models are avail-
or Canada
able for delivery in Europe under our Euro-
pean Delivery Program. For details, consult
your authorized Mercedes-Benz Center or
write to:
If you plan to operate your vehicle in for-
eign countries, please be aware that:
ț
service facilities or replacement parts
may not be readily available,
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
ț
unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,
Montvale, NJ 07645-0350
In Canada:
ț
gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.
Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5
13
Introduction
Where to find it
Where to find it
This Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. For you to
find information quickly each section has
its own reference color:
Controls in detail
Technical data
Here you will find detailed information
about the equipment installed in your vehi- cle can be found in this section.
cle. This section expands on the "Getting
All important technical data for your vehi-
started" section and also describes techni-
Indexes
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.
At a glance
The glossary provides explanations of the
most important technical terms.
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
Operation
Getting started
The following publications are part of your
vehicle documentation:
Here you will find all the information you
need for the proper operation of your vehi-
cle.
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.
ț
ț
this Operator’s Manual
the Service Booklet
Practical hints
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.
This section provides fast assistance for
dealing with problems you may encounter.
Safety and Security
Here you will find descriptions of the safety
features of your vehicle.
14
Introduction
Symbols
Symbols
The following symbols are found in this
Operator’s Manual:
̈ This symbol points to instructions for
Warning!
G
you to follow.
*
Optional equipment is identified
with an asterisk. Since standard
equipment varies between models,
the descriptions and illustrations in
this manual may differ slightly from
the actual equipment of your vehi-
cle.
̈ A number of these symbols appearing
in succession indicates a multiple-step
procedure.
Warning notices draw your attention to haz-
ards that may endanger your health or life,
or the health or life of others.
୴ Page This symbol tells you where to
look for further information on a
topic.
!
Highlights hazards that may result in
damage to your vehicle.
୴୴
This continuation symbol marks
an interrupted procedure which
will be continued on the next
page.
i
Helpful hints or further information you
may find useful.
->
In the glossary of technical
terms, this symbol is used to
cross-reference term defini-
tions.
Display Words appearing in the multi-
function display are printed in
the type shown here.
15
Introduction
Operating safety
Operating safety
Proper use of the vehicle
Warning!
G
Proper use of the vehicle requires that you
are familiar with the following information
and rules:
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are in-
terconnected, any modification made may
produce an undesired effect on other sys-
tems.
ț
ț
the safety precautions in this manual
the "Technical data" section in this
manual
ț
ț
traffic rules and regulations
Electronic system malfunctions could seri-
ously impair the operating safety of your ve-
hicle.
motor vehicle laws and safety stan-
dards
Ensure that any repairs or modifications to
electronic components are carried out by an
authorized Mercedes-Benz Center.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore nev-
er turn off the engine while driving.
16
Introduction
Problems with your vehicle
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to
immediately contact your authorized Mercedes-Benz Center to have the problem diagnosed and corrected if required. If the matter is
not handled to your satisfaction, please discuss the problem with the Mercedes-Benz Center management, or if necessary contact us
at one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
849 Eglinton Avenue East
Toronto, Ontario, M4G 2L5
17
Introduction
Reporting safety defects
Reporting safety defects
For the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of 1966".
Reporting safety defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform
the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (or 366-0123 in Washington, D.C. area) or
write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor ve-
hicle safety from the Hotline.
18
At a glance
Cockpit
Instrument cluster
Multifunction steering wheel
Center console
Overhead control panel
Door control panel
19
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